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🌐 Internet Service Guide

Velocity Broadband — Hudson's City Fiber, Explained

Published September 2026 · Last verified September 2026

Internet vs. Wi-Fi — Who to CallKnowing which is which saves you a phone call.The InternetThe fiber line and the ONT boxthat come into your house= Velocity's sideYour Wi-FiThe signal that carries it aroundto phones, tablets, and TVs= Bill's sidevsWhole house down? Call Velocity. One room weak? Call Bill.Illustration — the internet is the line coming in; Wi-Fi carries it around the home.
The internet is the line into your home; Wi-Fi carries it around inside.
How Your Velocity Fiber Reaches YouFrom the street to the screen, in four steps.1Fiber lineGlass strandsfrom the street2The ONTVelocity's boxon your wall3Router / Wi-FiSends it aroundthe home4Your devicesPhone, tablet,computer, TVThe ONT is where Velocity's fiber meets your home.Illustration — your Wi-Fi may come from the ONT itself or a separate router.
Fiber to the ONT, then Wi-Fi or a network cable to everything you use.

Your internet comes from something a little unusual, and a little wonderful: Velocity Broadband, the 100% fiber service built and run by the City of Hudson itself. This is the plain-English handbook — what the box on your wall does, how to tell an internet problem from a Wi-Fi problem, and who to call. If you'd rather have someone sit beside you, my number is (330) 200-8042.

Bill Davis
Bill's Home Tech · Atwater, Ohio
Want the full deep-dive?
The Velocity Broadband Guide
PDF · plain English · no ads · made by Bill
Provider
City of Hudson (municipal fiber)
Type
100% fiber · internet + phone (no TV)
Starting price
$68/mo · 1 Gig symmetrical
Velocity 24/7 line
(330) 342-9544

Your internet comes from something a little unusual, and a little wonderful: Velocity Broadband, the 100% fiber service built and run by the City of Hudson itself. This is the plain-English handbook — what the box on your wall does, how to tell an internet problem from a Wi-Fi problem, and who to call. If you'd rather have someone sit beside you, my number is (330) 200-8042.

What's inside this guide

The printable PDF walks through 18 short chapters, in plain language. It also includes an everyday cheat sheet and at-a-glance pictures.

  1. Your Internet Company Is Your Own Town
  2. Fiber, Cable, and the Old Phone-Line Internet
  3. The Box on Your Wall: the ONT
  4. What the Lights Mean, and How to Restart Safely
  5. Internet and Wi-Fi Are Not the Same Thing
  6. Your Network Name and Password
  7. 2.4 GHz and 5 GHz: the Two Lanes
  8. Placement: Where Your Wi-Fi Lives Matters
  9. Making the Most of Your 1-Gig Speed
  10. When a Cable Is the Better Choice
  11. Can I Use My Own Router? Yes.
  12. Paying Your Bill and Your Online Account
  13. When to Call Velocity, When to Call Bill
  14. How to Reach Velocity Broadband
  15. Checking For and Reporting an Outage
  16. Keeping Your Home Network Safe
  17. Scams That Pretend to Be Your Internet Company
  18. When to Give Me a Call

Get the printable guide

Everything above is a quick summary. The full, printable guide — the same words, laid out to read and keep by the computer — is a free PDF.

Download the printable PDF →

Last verified September 2026. Information accurate as of October 18, 2026.

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✍️ Every guide researched, written, and reviewed by Bill — your local Portage County tech.

Any prices or outside products mentioned in this guide can change over time — the details here were last checked September 2026 and this page is accurate as of October 18, 2026; please confirm current pricing before you buy. See how often we review our guides →