Patient, In-Home Tech Help for Seniors & Families in Portage County — $99 Flat.
No jargon, no rushing — just patient, friendly help in your own home, from a neighbor who's been doing this 30+ years.
★★★★★ 5.0 from 8 Google reviews 🗓️ 30+ years experience 🛡️ Fully insured 🏘️ Locally owned in Atwater
Also free for everyone: 1,918 how-to guides — no sign-up, no email →
I need tech help for myself
Patient, in-home help with your phone, Wi-Fi, TV, or computer — no jargon, no rushing.
I'm helping my parent or family member
I'll work with them in their home and email a plain-English report straight to you.
I run a small business
$99 flat per visit — Wi-Fi, POS, email security, new-hire setup. No contracts, no retainer.
"My mom Joanne is 90. Watching her struggle to video-call her best friend is why I started this." — Bill
Windows 10 didn't die — but your PC may be unprotected.
Microsoft ended Windows 10 support in October 2025. There's a free way to keep your computer protected through October 2027 — and you probably don't need a new one. Don't let a pop-up scare you into buying.
Not sure if your PC is still safe? Book a Windows 10 Safety Check-Up — Bill checks your system and sets you up to stay protected.
Book a Windows 10 Safety Check — $49 remote, or included in a $99 visit →Think you've been scammed?
Take a breath — it's not your fault, and acting fast helps. Same-day remote help when you need it.
I think I've been scammed →Coordinating for Mom or Dad from out of town? Here's how it works:
Live a few towns — or a few states — away? You can set up an in-home visit for your parent and stay in the loop the whole time, without having to be there.
You book it & tell me what's going on
Book online or call me at (330) 200-8042 and tell me what your mom or dad is running into. I'll set a time that works for them — the $99 flat visit covers the whole thing.
I call ahead & keep you posted
I call ahead before I come, show up in my work shirt so they know it's me, and text you when I arrive and again when I'm done — so you're never wondering what's happening.
You get a plain-English summary
Afterward I send you a plain-English write-up of what I fixed, and I square up with you directly — whatever's easiest, check, card, or cash. No surprises, no hourly billing.
More on how this works on Helping a Parent. If the fix can happen on a screen, a $49 remote session may be all it takes.
What Bill Can Help You With
From slow Wi-Fi to scam protection — friendly help for everyday tech problems. Each visit is $99 flat with a 30-day follow-up included.
Wi-Fi Setup & Optimization
Eliminate dead zones, set up mesh networks, and get fast reliable internet throughout your entire home.
- ✓ Router setup & password protection
- ✓ Mesh installation (Eero, Google Nest)
- ✓ Dead zone elimination
Learn about Wi-Fi setup
Device Setup & Training
Phones, tablets, laptops, printers — set up right, plus one-on-one training so you actually feel comfortable using them.
- ✓ iPhone, Android, iPad, tablets
- ✓ Windows & Mac setup & transfer
- ✓ Patient one-on-one training
Learn about device setup
Smart Home Installation
Alexa, smart plugs, video doorbells, thermostats, smart locks — set up and working together the first time.
- ✓ Echo / Google Home / HomePod
- ✓ Smart locks & doorbells
- ✓ Smart thermostats & lights
Learn about smart home setup
Digital Safety Check-Up
A top-to-bottom scam-proofing in one visit: strong passwords, two-factor, credit freezes, spam-call blocking, a family safe word, and a plain-English report to your adult child.
- ✓ Locks the doors scammers use
- ✓ "Scam-Proof Mom" — report emailed to family
- ✓ Free once a year for Support Plan members
Learn about the safety check-up
TV & Entertainment Setup
Smart TVs, Roku, Fire Stick, Apple TV, sound bars — set up so you press one button and watch what you want.
- ✓ Smart TV setup & streaming apps
- ✓ Universal remote programming
- ✓ Sound bar & speaker setup
Learn about TV setup
Troubleshooting & Repair
Device running slow, won't connect, acting strange? Bill diagnoses the problem and explains the fix in words that make sense.
- ✓ Slow computer tune-up
- ✓ Email & account access
- ✓ Honest repair-vs-replace advice
Learn about troubleshooting help
Home Security Cameras
Arlo, Ring, and Wyze installation, placement advice, and monitoring setup — peace of mind at home.
- ✓ Camera & doorbell install
- ✓ Phone-app setup
- ✓ Motion alerts & cloud storage
Learn about security cameras
In-Home Training Classes
One-on-one lessons at your own pace — learn your phone, tablet, or computer without feeling rushed or embarrassed.
- ✓ FaceTime / Zoom with grandkids
- ✓ Email & texting basics
- ✓ Password & account safety
Learn about training classes
Remote Support (Screen-Share)
Some things don't need a house call. For settings, email, software, training, or a scam-check, Bill can connect to your screen — only with your permission — and fix it while you watch.
- ✓ Secure link — you give the OK first
- ✓ You watch the whole time & can end anytime
- ✓ Credited toward a $99 visit if it needs one
Learn about remote support
Windows 10 Safety Check
Windows 10 support ended. Bill enrolls your PC in free security updates through 2027, checks if it can run Windows 11, and gives you an honest keep-or-replace answer.
- ✓ Free security updates enrollment
- ✓ Windows 11 eligibility check
- ✓ "Don't buy a new PC because of a pop-up"
Learn about the Windows 10 check
Safe at Home Setup
Aging-in-place tech that helps a loved one stay safely at home — video doorbell, fall detection, medication reminders, and easy family video calls, all set up and explained.
- ✓ Doorbell, smart lock, fall detection
- ✓ Reminders & family check-in calls
- ✓ Family walkthrough + emailed report
Learn about Safe at Home setup
Phone & Internet Bill Check-Up
A carrier-neutral review of your phone and internet bills — Bill cuts what you don't need and only recommends a switch if it's truly better. No kickbacks, ever.
- ✓ Right-size the plan, cancel unused add-ons
- ✓ 55+ plans & retention pricing checked
- ✓ $20–$60/mo in needless charges is common
Learn about the bill check-up
Pick the path that fits you and I'll show you exactly how I can help.
Not sure yet? Start with a free 1-hour consultation — phone or in-home, no pressure.
Can't wait for a visit? $49 remote fix — often today — I help right on your screen, only with your permission.
What Customers Are Saying
★★★★★ 5.0 from 8 Google reviews — real Portage County neighbors. Read them on Google →
“You sir, have the electronic patience of a saint. I seriously could not spend another minute walking in circles by myself between three August locks and a HomePod and a ceiling fan with two phones. You solved most of my worldly problems within three hours…”
“I was very impressed with the information and service that we were provided. I felt safe and secure with Bill's presence. I was also impressed with both his technology and interpersonal skills. Bill was super organized and went above and beyond in explaining and demonstrating the products…”
“Bill with Bill's Home Tech did an outstanding job! He installed my Ring Floodlight Cameras and Ring Video Doorbell Pro, and everything was set up professionally and worked perfectly. Instead of just installing the cameras and leaving, Bill went above and beyond to troubleshoot the root cause…”
“Protecting our home and family was a top priority, so finding someone we could trust was incredibly important to us. We couldn't have asked for a better experience with Bill's Home Tech! Bill installed our Ring cameras, a complete home security system, and dimmable lighting throughout our home…”
“Bill was very professional with us setting up the Arlo cameras, and making sure they were operating properly. Bill had taken time to explain operating procedures.”
“Bill installed our Ring camera, set up Alexa, connected four wireless plugs, and integrated everything seamlessly together. In separate rooms, he connected our TVs and sound systems to speakers, and he also set up our email and Adobe software on an older Mac that we had nearly abandoned — and now use regularly again…”
“I would recommend Bill to anyone looking to install and configure a Ring camera.”
“Bill did a great job assessing our internet and streaming needs. He was extremely helpful in recommending what would work best in our current situation. His step by step process he outlined was perfect to get us set up to best fit our needs. Highly recommend!”
How It Works
Simple, straightforward, no surprises.
Call or text — I call you back personally
Call or text (330) 200-8042 anytime, day or night. If I'm out on a house call, my assistant takes down your name and what's going on — usually in under a minute, with no hold music, no phone tree, and no chatbot maze. Then I call you back myself, always a real person, within 2 business hours.
$99 in-home visit — kitchen-table style
One flat $99 in-home visit — Bill arrives in a marked vehicle, wears shoe covers, and walks through everything step by step. No surprise fees, no rush. Most jobs done in one visit.
30-day follow-up
Bill calls to make sure it's still working. If anything's off, he comes back at no extra charge.
Simple, Honest Pricing
No hourly billing, no confusing tiers. Just straightforward pricing you can trust.
- In-home visit — Bill comes to you
- Diagnose and fix the problem
- Plain-English explanation
- 30-day follow-up call included
- No surprise charges
Most jobs done in one visit. If we run long, no extra charge.
Book Now Call to Book- Settings, email, software, training & scam-checks
- Permission-first — you start it and give the OK
- Never recorded — nothing stored on your computer
- Included free for $39/mo Support Plan members
No-risk: if Bill can't fix it, he refunds your $49 — and if you need a house call, that $49 is credited toward your $99 in-home visit.
Book Remote Support See remote support details- Remote support included — free ($49/session value)
- Priority service — jump the line
- Monthly check-in call from Bill
- Unlimited tech questions by phone & text (Mon–Sat)
- Member rate on in-home visits
- No contracts, cancel anytime
Starts after your $99 first visit — that's how Bill gets to know your setup and you decide if he's a good fit.
Enroll in the Support Plan See Support Plan details- Walk through your whole tech setup
- Straight advice on what (if anything) needs fixing
- No pressure, no upsell, no charge
- Perfect first step if you're nervous about the $99
My promise to you
If you're not 100% satisfied with your visit, I'll come back at no charge — or refund the full $99. No questions, no awkwardness. That's how I'd want to be treated.
1,918 Free Printable Tech Guides
Plain-English, step-by-step help for the devices people actually own — search for yours below, or browse the whole library.
Frequently Asked Questions
The quick ones first. See all questions on the Services page →
What does the $99 flat-rate visit include?
What towns does Bill serve?
Do you offer remote support?
Are you bonded?
What if it breaks the day after you leave?
Who's Sophie? Is she a real person?
Get in Touch
Ready to get help? Call, text, or send a message — Bill responds within 2 business hours, Mon–Sat 9:00 AM – 7:30 PM. Outside those hours, by 9am the next morning.
Mon–Sat, 9:00 AM – 7:30 PM
My AI helper Sophie takes the message if I'm in someone's home — then I call you back personally.
All of Portage County, Ohio — plus adjacent towns like Stow, Hudson, Mogadore, Tallmadge, Cuyahoga Falls, Hartville, Alliance, Canfield, Austintown, Lake Milton, Newton Falls, Sebring, and Salem.
📍 Towns Bill Serves
If you're in Portage County, Bill comes to you. Not sure if you're in his area? Just call.
📍 Bill is based in Atwater (bottom-center of the map) · Serving all of Portage County
Send a Message
📬 Free from Bill — pick what you want
The Senior Tech Safety Checklist (one-time PDF), Bill's monthly plain-English Tech Tips, the 6 AM tech-news digest, and the 6:30 AM Atwater weather brief. Pick any or all four. No automated spam, ever. Unsubscribe from any of them with one click.