Your business runs on tech you don't have time to fix.
I'm Bill. I'll come to your office, your shop, or your practice — fix the Wi-Fi, set up the new POS, train your new hire, lock down the email scams — and leave you a one-page summary in plain English.
$99 flat per visit · 30-day follow-up included · No contracts, no retainer, ever.
Atwater · Ravenna · Kent · Streetsboro · Aurora · Rootstown · all of Portage County · plus nearby communities like Stow, Hudson, Mogadore & Tallmadge
What Bill sets up and fixes for local shops & offices
The everyday tech a small Portage County business actually runs on — handled by one person you can call by name. Same $99 flat visit as the home rate.
Square & POS registers
Square, Clover, Toast, Lightspeed — I run Square in my own shop, so I know these registers cold. I'll get your reader talking to the receipt printer, turn on offline mode so a sale never drops mid-rush, and show a new hire how to ring people up without panicking.
Shop & office Wi-Fi
Dead spots in the back room, Wi-Fi that quits during a busy afternoon — I fix the real cause, not the symptom. I'll put the router where it actually reaches, split off a separate guest network for customers, and keep your registers on their own lane so they stop dropping.
Storefront security cameras
Cameras at the front and back doors, recording where you can actually find the footage later. I pick a system that fits your storefront, mount it cleanly, and set up alerts to your phone — no surprise monthly contract you didn't ask for.
Business email & password security
The scam emails aimed at your bookkeeper are the real threat to a small shop. I turn on two-step login, lock down your email so nobody can impersonate you to a customer, and get the team off the shared sticky-note password onto something safe.
Printers & shared files
The office printer everyone fights with — I'll get it on the network, set up scan-to-email, and add it to every computer. I'll also sort out a shared folder so your team stops emailing the same file back and forth all day.
Google Business Profile & reviews
Half your new customers find you on Google before they ever call. I'll claim and clean up your Google Business Profile — hours, photos, phone number — and set you up an easy way to ask happy customers for a review.
You probably don't need an IT department.
You need Bill.
Most Portage County small businesses don't have 50 employees, an in-house server room, or compliance auditors. They have a POS, a Wi-Fi router, a couple of laptops, and a bookkeeper who keeps getting weird emails. Here's how the options stack up — honestly.
| What you get | Bill's Home Tech | Managed Service Provider (MSP) | Hourly IT Consultant | DIY (you, on Saturday) |
|---|---|---|---|---|
| Pricing model | $99 flat per visit | $100–$300/user/month, every month | $80–$150/hr, often 2-hr minimum | "Free" — but you're not running the business those hours |
| Contract length | None — ever | 12–36 months typical | None, but min-hour billing | N/A |
| On-site service | Every visit, in your office | Mostly remote; on-site is extra | Sometimes — billed travel time | N/A |
| Remote help | Flat $49 screen-share, often same day — on-site when hands are needed | Only through a monthly retainer | Billed hourly, if offered at all | You, on YouTube |
| 30-day follow-up | Included | Built into retainer (which you're paying anyway) | Pay again per call | N/A |
| Same person every visit | Always Bill | Rotating helpdesk pool | Whoever's free | N/A |
| Plain-English explanations | Always — written down | Ticket replies in jargon | Hit or miss | N/A |
| Best fit | Under-20-employee shops, offices, practices | 25+ employees, regulated industries, 24/7 needs | One-off projects | Owner has the time and the patience |
| Local accountability | Atwater, Ohio. One phone number. Real person. | Often regional or out-of-state | Varies | It's you. |
If you have 25+ employees, regulated compliance needs (HIPAA at scale, PCI Level 1, SOC 2), or you genuinely need 24/7 monitoring — hire a real MSP. Bill will tell you that to your face. For everyone else, his model is faster, cheaper, and a lot more honest.
Common small-business calls Bill takes
If you're nodding along to any of these, you're in the right place. Each one is $99 flat unless Bill quotes you differently before he starts.
"Our Wi-Fi keeps dropping during Zoom calls."
Almost always weak signal, a tired consumer router, or your POS and your guest devices fighting for the same channel. Bill replaces the router, separates the guest network, places the access point where it actually reaches the back room, and locks the POS to a single band so it stops flapping.
"Our card reader keeps dropping mid-transaction."
Square, Toast, Clover, Lightspeed — they all queue offline if you set them up right. Bill checks the network, confirms offline mode is enabled, sorts out the receipt-printer cabling, and trains your new hire on how to ring up a sale without panicking.
"Someone tried to phish my bookkeeper."
Business Email Compromise cost U.S. businesses over $3 billion in 2025, and the targets are mostly small offices like yours. Bill turns on multi-factor authentication, configures your email so impersonators can't spoof your domain, trains the team to spot the patterns, and writes a one-page "we don't wire money on an email alone" policy.
"I just hired someone — they need a computer set up."
A typical 60–90-minute new-hire visit: email account, MFA on, devices set up, POS or shared-drive access, password manager, a printed "your accounts" sheet they can take home. They're productive on day one instead of day five.
"What happens if the laptop with our QuickBooks dies?"
Roughly two-thirds of small-business owners have no written backup plan, and FEMA says 40% of small businesses never reopen after a disaster. Bill sets up a real backup (local drive plus off-site), test-restores once so you know it works, and writes down where the keys live. The goal: if the laptop dies tomorrow, you're back up by lunch.
"Three of us share the same password — on a Post-it."
Common, fixable, and a real liability the first time someone leaves on bad terms. Bill sets up a shared password manager (1Password Teams, Bitwarden, or Dashlane), turns on MFA, and writes you a "what we do when an employee leaves" one-pager so nothing gets missed.
"We need cameras at the front and back doors."
Reolink, UniFi Protect, Ring for Business, Nest, Eufy — Bill picks the right system for your storefront or office, mounts the cameras, sets up the recording (on-site or off-site), pushes alerts to the right people, and makes sure no one's logged into a personal Gmail to manage them.
"We need a new printer that scans to email."
The single most-requested setup in any small office. Bill recommends the right multifunction (usually Brother or HP), gets it on the network, configures scan-to-email and scan-to-folder, adds it to every staff machine, and turns on PIN release if the doctor's office wants it.
"Our cyber insurance renewal is asking 50 questions and I don't know any of the answers."
96% of insurers now require enforced MFA. Most also want EDR, tested backups, and an incident-response plan. Over 70% of small businesses fail their renewal. Bill sits with you, walks the questionnaire, tells you honestly what you can check today, and helps you fix the rest in one or two visits.
2198 Free Printable Guides — Pass Them to Your Team
Plain-English setup guides for the Wi-Fi gear, phones, and tools small offices actually use. Print them, hand them to a new hire, or save the page for the next time something breaks.
The one-pager every employee should read. 📶 Spectrum Wi-Fi Router
Reboot, rename, fix common issues. 🛡️ Top 10 Scams
Train your front desk in 5 minutes. 📸 Phone Photo Backup
For phones the team uses for work shots.
What this is not
Bill is a per-visit tech guy you can call. That's the whole offer. Here's what you should hire someone else for:
- ✗ 24/7 monitoring or a Security Operations Center. Bill is one person. He's not watching your network at 3 AM. If you need that, hire a real MSP.
- ✗ Managed compliance for HIPAA, PCI Level 1, or SOC 2. Bill helps with the IT-hygiene side — passwords, MFA, backups, encryption, screen lock. He doesn't sign Business Associate Agreements and he doesn't run audits.
- ✗ Custom software development. If you need a database built or an app written, that's not Bill.
- ✗ A retainer where you pay every month "in case." Bill bills you when you call him. The optional $39/month plan is a check-in, not a commitment to pay every month forever.
- ✗ Server-room or data-center work. If your business runs on a rack of physical servers, that's a real-MSP job.
The honest version: if your business has under 20 employees, a few laptops, a POS or two, Wi-Fi, and a need for somebody to actually answer the phone when something breaks — Bill is exactly the right person. If your business is bigger or more regulated than that, Bill will tell you to your face and point you somewhere good. That's a feature, not a flaw.
Real businesses Bill is built for
Concrete examples by sector — what Bill would actually do for each one.
Independent dental or medical office
A 4-chair practice in Rootstown or Aurora with patient charts in a web-based EHR, a couple of front-desk computers, and a back-office laptop with the books. Bill replaces the consumer router with a business-grade access point on a separate VLAN, turns on MFA across email and the EHR, sets up a real backup for the bookkeeper's laptop, and helps the office manager honestly answer the cyber-insurance renewal.
Accountant, bookkeeper, or small law firm
A 1–4-person professional office in Ravenna or Kent with QuickBooks, Microsoft 365 or Google Workspace, a multifunction printer, and clients who email tax documents. Bill turns on MFA on every account, sets up a shared password manager, configures encrypted backups, locks down email so no one can spoof the partner, and trains the assistant to spot the "wire this trust money today" emails.
Restaurant, café, or bar
A Kent restaurant or a Streetsboro café running Toast or Square, a printer at the kitchen window, a guest-Wi-Fi for customers, and a manager who's also doing inventory at 2 AM. Bill cleans up the network so the POS stops dropping mid-rush, separates the guest network from the office computer, sets up a tablet-based reservations terminal, and trains the new servers on the POS.
Trade contractor (HVAC, plumbing, electrical, roofing)
An Atwater or Rootstown contractor with two or three trucks, a phone-and-email business, an estimating laptop, and a Square Reader for taking payment in driveways. Bill sets up shared scheduling and invoicing, locks down email so customers don't get spoofed invoices, sets up an off-site backup of the estimating computer, and gets the office manager onto a password manager so the invoicing software password isn't on a sticky note.
Nonprofit or faith-based organization
A small nonprofit in Ravenna or a church office in Kent with a few volunteer accounts, a shared inbox, and a donor database that's the most important thing in the building. Bill sorts out shared inbox access without password-sharing, turns on MFA, sets up a real backup of the donor database, and helps the volunteer treasurer spot the "this is your bishop, please buy gift cards" scams that target this exact audience.
Salon, barbershop, retail boutique, or pet groomer
A Streetsboro salon or a Main Street Kent boutique with a Square or Clover terminal, an iPad for booking, and customer Wi-Fi that everyone's logged onto. Bill replaces the bargain-bin router, sets up a proper guest network, gets the booking software talking to the printer, sets up cameras at the entrance, and trains the new stylist on the POS so no one rings up "tip too high" again.
Simple, honest pricing — same as the home rate
Same $99 flat first visit Bill brings to every Portage County household. No "business surcharge," no per-user pricing, no contract.
- I come to your office, shop, or storefront
- Diagnose, fix, and explain — in plain English
- One-page written summary so your team knows what changed
- 30-day follow-up — if it breaks, I come back free
- Evening or weekend appointments at no surcharge
- NDA signed on request
One flat $99 per on-site visit — I come out, look at what's going wrong, and fix as much as I can in the time we've got together (up to 3 hours; if it runs long, it's still $99). 30-day follow-up included at no charge. No hourly billing, no surprise fees, no jargon.
Call to Book- Monthly check-in call to catch problems early
- Priority scheduling — your urgent calls jump the line
- Unlimited phone/text questions for owner and staff
- Discounted rate on additional on-site visits
- No contract — cancel anytime, no fees
Starts after your $99 first visit — that's how Bill gets to know your setup, and you decide if he's a good fit.
Ask About the Support PlanMy promise to your business
If I don't fix the problem, you don't pay. If something I set up breaks within 30 days, I come back for free. If I'm not the right fit for your business, I'll tell you that to your face and point you to someone who is. That's how I'd want my plumber to treat me.
How it works for businesses
Four steps. No proposal deck, no kickoff call with three people on it.
Call or text — Sophie picks up
Dial (330) 200-8042 day or night. Sophie, Bill's AI receptionist, grabs the gist in about a minute and pings him — Bill calls you back personally within 2 business hours. "We're down right now" calls get prioritized.
$99 on-site visit
One flat $99 per on-site visit — I come out, look at what's going wrong, and fix as much as I can in the time we've got together (up to 3 hours; if it runs long, it's still $99). 30-day follow-up included at no charge. No hourly billing, no surprise fees, no jargon. I schedule around your hours — early morning before opening, after close, weekend if that's what works. No after-hours surcharge.
On-site visit at your office
Bill arrives in a marked vehicle, signs in if your building requires it, works around your customers and staff, fixes the thing, and leaves you a one-page summary of what changed — all part of the same $99 visit, no second charge.
30-day follow-up call
Bill calls within 30 days to make sure everything's still humming. If anything's off, he comes back at no extra charge.
Why Portage County businesses can call Bill with confidence
The trust signals small-business owners actually care about.
$1M general liability + $1M errors & omissions (both with $2M aggregate) through Next Insurance. Certificate of Insurance available the same day for landlords and property managers.
Pay only when you call Bill. The optional $39/month plan has no commitment — cancel anytime, no fees, no awkward sales call.
One person, one phone number, one truck. Same Bill every visit. No call center, no rotating helpdesk, no out-of-state retainer.
Sophie, Bill's AI receptionist, takes your details 24/7. Bill calls you back personally within 2 business hours during Mon–Sat 9:00 AM – 7:30 PM. "We're down right now" calls get prioritized. Outside hours, by 9 AM the next morning.
Bill signs standard non-disclosure agreements on request. Patient files, financial records, donor lists — none of it leaves your office, none of it gets repeated.
Bill spent 30+ years in the tech and customer-service trenches before starting Bill's Home Tech. He's seen the bad version of every system you have. He knows what the right answer is.
Frequently Asked Questions — Small Business
Specific questions Bill gets from offices, shops, and practices. Don't see yours? Just call.
Do you offer evening or weekend appointments so we don't disrupt work hours?
Can you help remotely, without coming to the shop?
What if our printer or POS dies suddenly?
Can you set up a guest Wi-Fi network for our customers?
Do you sign NDAs and work in HIPAA-sensitive environments like medical or dental offices?
Can you train our new hire?
Do you carry business liability insurance?
What if I want monthly check-ins to catch problems before they happen?
Do you handle backups and disaster recovery basics?
How do you protect against the email-impersonation and wire-fraud scams I keep reading about?
Can you help with our cybersecurity insurance application?
Built to support local Portage County businesses
Bill's Home Tech is an Atwater LLC, fully insured, and run by one neighbor who shows up on time. The local resources and chambers below are part of the same small-business ecosystem Bill is here to support.
Free 1:1 small-business counseling. Bill recommends them for business-planning questions outside his lane.
Ravenna, Streetsboro, Aurora, Rootstown — all serve specific corners of the county.
Filed and registered in Atwater. $1M general liability · $1M errors & omissions coverage.
Note: where Bill is not currently a member of an organization, it's named here as part of the local ecosystem he supports — not as a credential. As memberships are confirmed in 2026, this section will be updated.
Get Bill's number on your fridge.
Next time the Wi-Fi drops, the POS freezes, or someone tries to phish your bookkeeper — call once, get it fixed, get back to running the business.
Mon–Sat 9:00 AM – 7:30 PM · Atwater · Ravenna · Kent · Streetsboro · Aurora · Rootstown · all of Portage County · plus nearby communities like Stow, Hudson, Mogadore & Tallmadge