Services & Pricing
Everything you need to get your technology working — and keep it that way.
💡 One flat $99 per in-home visit — I come out, look at what's going wrong, and fix as much as I can in the time we've got together (up to 3 hours; if it runs long, it's still $99). 30-day follow-up included at no charge. No hourly billing, no surprise fees, no jargon.
Same $99 flat rate for home and small-business clients — flower shop, dental office, accountant, contractor, restaurant, nonprofit. No contracts.
🆓 Not sure what you need? Try a Free 1-Hour Consultation
A full hour with Bill — phone call or in-home, your choice. Walk through your whole tech setup, get straight advice, figure out what (if anything) needs fixing. No pressure, no upsell, no charge.
📅 Book a Free ConsultationWhat Bill Does
In-home, hands-on tech help. Bill comes to you — no driving to a shop, no mailing your device, no waiting on hold.
Wi-Fi Setup & Optimization
Dead zones, dropped connections, slow speeds — Bill diagnoses and fixes the real problem. Whether you need a router upgrade, mesh network, or just the right configuration, he'll get every room connected.
- ✅ Router setup & password protection
- ✅ Mesh Wi-Fi installation (Eero, Google Nest)
- ✅ Dead zone elimination
- ✅ Network security review
- ✅ Device connection troubleshooting
Device Setup & Training
Got a new phone, tablet, or laptop? Bill sets it up right — transfers your contacts, photos, and apps, then walks you through how to use it. At your pace, in your home.
- ✅ iPhone & Android setup and transfer
- ✅ iPad & tablet configuration
- ✅ Windows & Mac computers
- ✅ Printers — setup & troubleshooting
- ✅ One-on-one training at your pace
In-Home Training Classes
One-on-one lessons at your pace, in your home. No "tech speak," no rushing, no embarrassment about asking the same question twice. Most people get comfortable in a single visit.
- ✅ FaceTime / Zoom with grandkids
- ✅ Email basics and inbox cleanup
- ✅ Texting and photo sharing
- ✅ Password manager setup
- ✅ "What does this button do?" — answered, no judgment
Scam Protection & Education
Tech scams targeting seniors are an epidemic. Bill teaches the 5 most common 2026 scams, sets up real protection in your home, and gives you a phone-a-friend hotline (him) for when something feels off.
- ✅ Microsoft / Apple "support" pop-ups
- ✅ Medicare phishing & gift-card scams
- ✅ Email & phone spam filters
- ✅ When in doubt — call Bill before paying
Smart Home Installation
Smart home technology is amazing when it works — and maddening when it doesn't. Bill installs, connects, and explains everything so it actually makes your life easier.
- ✅ Amazon Echo & Google Home setup
- ✅ Smart plugs, switches & lighting
- ✅ Smart thermostats (Nest, Ecobee)
- ✅ Smart locks & video doorbells
- ✅ Everything working together
Home Security Cameras
Peace of mind for you and your family. Bill installs security cameras and video doorbells, sets up your phone to view them, and makes sure everything works reliably.
- ✅ Arlo, Ring & Wyze camera installation
- ✅ Video doorbell setup
- ✅ Remote viewing on your phone
- ✅ Motion alerts configuration
- ✅ Cloud storage setup
TV & Entertainment Setup
Modern TVs and streaming have more menus than a spaceship. Bill sets up your TV, streaming devices, and remote so you just press one button to watch what you want.
- ✅ Smart TV setup & apps (Netflix, Hulu)
- ✅ Roku & Fire Stick installation
- ✅ Universal remote programming
- ✅ Sound system setup
Troubleshooting & Repair
Something's not working and you don't know why. Bill diagnoses the problem, fixes what can be fixed, and gives you honest advice on whether to repair or replace — with no pressure either way.
- ✅ Slow computer diagnosis & tune-up
- ✅ Password recovery & account access
- ✅ Email setup & troubleshooting
- ✅ Honest repair vs. replace advice
Leak Sensor Setup
A small sensor under the kitchen sink, water heater, or washing machine pings your phone the moment it gets wet — long before a slow drip becomes a flooded floor. Bill places the sensors where they actually matter, sets up the alerts, and tests each one with a damp paper towel before he leaves.
- ✅ Placement under sinks, water heater, washer, dishwasher
- ✅ Phone alerts to you (and a family member if you want)
- ✅ Battery life check + reminder on your calendar
- ✅ Live test before Bill leaves
Energy Monitoring Smart Plug Setup
Ever wonder if the old chest freezer in the garage is costing you a fortune? A smart plug with energy monitoring shows you exactly what each appliance uses — in dollars per month — right on your phone. Bill installs the plug, sets up the app, and walks you through reading the numbers.
- ✅ Plug installation on the appliance you're curious about
- ✅ App setup — read kilowatt-hours and dollars per month
- ✅ Schedule "off" times if you want (e.g., overnight)
- ✅ Plain-English explanation of what the numbers mean
Digital Picture Frame Setup
A digital picture frame is one of the best gifts a family can give a grandparent — but only if it actually works. Bill sets up the frame, connects it to your Wi-Fi, links it to your family's phones so they can send photos straight to it, and shows you how to skip a picture you don't love. Quietly becomes your favorite thing in the living room.
- ✅ Frame setup (Aura, Skylight, Nixplay, etc.)
- ✅ Wi-Fi connection + family member access
- ✅ App installed on each family member's phone
- ✅ Display, brightness, and rotation tuned
Remote Support (Screen-Share)
Some things don't need a house call. For a setting, an email, a software question, a training walk-through, or a scam-check, Bill can connect to your screen — only with your permission — and fix it while you watch. He texts or emails a secure one-time link, you click it and give the OK, and you can end the session anytime. Nothing is installed to keep, and nothing is stored.
- ✅ Settings, email, software & app help
- ✅ One-on-one training & walk-throughs
- ✅ Scam-checks and quick "how do I…?" fixes
- ✅ Flat $49 · up to 2 hours · included free for $39/mo Support Plan members
- ✅ Credited toward a $99 visit if you need one in person
Windows 10 Safety Check
Windows 10 support ended October 2025. Bill enrolls your computer in free security updates through 2027, checks whether it can run Windows 11, and gives you an honest keep-or-replace answer — so you never buy a new PC just because a pop-up told you to.
- ✅ Free security-updates enrollment (through Oct 2027)
- ✅ Windows 11 eligibility check (TPM 2.0 / processor)
- ✅ Data transfer & setup if you do replace
- ✅ $49 remote · included in a $99 visit · free for members
Digital Safety Check-Up
A top-to-bottom scam-proofing in one visit — the productized version of Bill's scam protection. Strong passwords, two-factor, credit freezes, spam-call blocking, a family safe word, and a plain-English report emailed to your adult child ("Scam-Proof Mom").
- ✅ Passwords, two-factor & credit freezes
- ✅ Spam-call blocking + browser clean-up
- ✅ Family safe word + "Bill's Five Rules" card
- ✅ $99 in-home · $49 remote · free yearly for members
Safe at Home Setup
Aging-in-place tech that helps a loved one stay safely in their own home — set up by a real person and explained to the whole family. Pick only the pieces that fit.
- ✅ Video doorbell + smart lock with caregiver codes
- ✅ Fall detection, medication & appointment reminders
- ✅ Family video check-ins, leak sensors, Emergency SOS
- ✅ Package: two visits, ~$249–$349 labor · devices at retail
Phone & Internet Bill Check-Up
Bring your phone and internet bills and Bill goes through them line by line — cutting what you don't need and only recommending a switch when it's truly better. Carrier-neutral, with no referral kickbacks. His edge: 30+ years in phones and home internet.
- ✅ Right-size the plan, cancel unused add-ons
- ✅ 55+ plans & retention pricing checked
- ✅ Real speed test at the house
- ✅ $49 remote · included in a $99 visit · most find $20–$60/mo
Small businesses welcome too
Bill also helps small businesses around Portage County with the same plain-English approach — Wi-Fi for your storefront, setting up a new POS, password sharing for staff, scam protection for whoever answers your phones. Same $99 flat first visit, same 30-day follow-up, no contracts, no jargon.
Think flower shop, dental office, accountant's office, contractor's office, restaurant, or nonprofit — not enterprise IT. If you run the kind of small business where you're also the one figuring out the printer, you belong here.
📞 Call Bill: (330) 200-8042Monthly Support Plan — $39/mo
For clients who want ongoing peace of mind. No contract — cancel anytime. Bill checks in monthly and stays available when you need him.
How it works
Every Support Plan starts with a $99 in-home (or in-office) first visit so Bill can get to know your setup and you can decide if he's a good fit. After that visit, you're eligible to add the Support Plan for $39/month — cancel anytime, no questions.
💳 Auto-pay via Square Subscriptions — no monthly invoices, no late notices. Your card is charged the same date every month and you get a receipt.
Monthly check-in call to catch issues early
Priority scheduling — skip the wait
Call or text Bill directly anytime M–Sa
Discounted rate on additional service visits
Unlimited tech questions by phone & text (Mon–Sat)
Free remote screen-share sessions whenever you need them
No contract — cancel anytime, no questions
$39/month + applicable Ohio sales tax (about $41.73/mo total), auto-pay via Square, cancel anytime. Most folks enroll after their $99 first visit — or call Bill at (330) 200-8042.
🎁 First month free after any visit. See the full plan, the Family Plan (you pay, your parent gets the help), and the Caregiver Check-In add-on on the Support Plan page →
How It Works
Simple, straightforward, no surprises.
Call or Text
Reach Bill directly at (330) 200-8042. Describe what's going on — he'll ask a few questions and give you an honest assessment.
Schedule a Visit
Bill comes to your home at a time that works for you. Most appointments are available within 2–3 days.
Problem Solved
Bill fixes the issue, explains what he did in plain English, and makes sure you feel comfortable before he leaves.
30-Day Follow-Up
Included with every visit. Bill checks back in to make sure everything is still working and answers any new questions.
Transparency: What I Don't Do
Setting expectations upfront. I focus on in-home setup & training. For everything else, I'll refer you to a trusted local pro.
This isn't about limitations — it's focus. I do in-home tech setup and training really well. For everything else, I'll help you find the right pro.
Ready to Get Started?
No guaranteed emergency service, but same-day sometimes possible — call. Or text — Sophie picks up 24/7 and Bill calls you back personally.
Serving Atwater and all of Portage County, plus nearby communities like Stow, Hudson, Mogadore, Tallmadge and more.
Frequently Asked Questions
Everything first-time customers ask — pricing, service area, remote support, insurance, and more.