Simple, Honest Pricing
A few simple ways to get Bill's help — pick the one that fits. No contracts, no surprise fees, and no jargon. Just real tech help — in your home or right over your screen — from a neighbor you can trust.
✓ No pressure · ✓ No contracts · ✓ 30-day follow-up includedSee how Bill's flat pricing compares to Geek Squad & HelloTech →
Two ways to work with Bill
Most folks start with a single $99 visit. If you'd like Bill on call all year, you can add the Support Plan afterward — only if you want to.
One visit to fix what's going wrong. Bill comes to you, sees what's happening, and fixes as much as he can in the time you have together.
- In-home or in-office visit
- Up to 3 hours of Bill's time — if it runs long, it's still $99
- 30-day follow-up included, at no charge
- No hourly billing and no surprise fees
- No contract — nothing to sign up for
For folks who'd like Bill on call all year. He checks in, answers your questions any time, and you skip the wait when something comes up.
- Monthly check-in call to catch issues early
- Priority scheduling — skip the wait
- Call or text Bill directly (Mon–Sat)
- Unlimited tech questions by phone & text (Mon–Sat)
- Free remote screen-share sessions whenever you need them
- Discounted rate on any extra service visits
- No contract — cancel anytime, no questions
💳 $39/month + applicable Ohio sales tax (about $41.73/mo total), auto-pay via Square, cancel anytime — no contract. Most folks start with a $99 first visit; already had yours? Enroll below.
Set-price packages for common jobs
When you already know what you need, these are Bill's flat prices to get it done — no hourly meter. They're his set starting points; every home and office is a little different, so he'll always confirm the price with you before he begins. Prefer to just have him take a look first? The flat $99 visit above is still the simplest place to start.
New Computer Setup
A new computer, set up right — with all your old stuff moved over.
- Photos, documents, email & passwords transferred
- Set up to feel familiar, printer reconnected
- Old machine wiped & recycled safely if you like
Safe at Home Setup
Aging-in-place tech that helps someone stay safe and independent at home (labor; devices at plain retail).
- Video doorbell, smart lock, fall detection, reminders
- Two visits + a family walkthrough included
- Emailed report to the family
Small Business Security Basics
The security foundation every small shop or office should have — done in plain English.
- Strong passwords + a password manager
- Two-factor (MFA) on email & money accounts
- A working backup + a guest Wi-Fi network
- Your Google Business Profile set up right
Windows 10 Office Check
For offices with a few Windows 10 machines still in service. Call for a per-computer quote.
- Inventory every PC — Windows 11 ready or not
- Enroll in security updates or plan a replacement
- A simple one-page report you can budget from
These are Bill's own set prices — starting points he may adjust for the size of the job — not quotes from anyone else. Any hardware (a new computer, a doorbell, a lock) is at plain retail cost; you pay the store, not a markup.
Just need a quick fix? Try remote support.
For anything that lives on your screen — settings, email, software, training, or a scam-check — Bill can often help without a house call. He connects to your screen only with your permission, you watch the whole time, and you can end anytime.
A secure screen-share visit instead of a house call. Bill texts or emails you a one-time link, you click it and give the OK, and he helps right there in plain English.
- Great for settings, email, software, training & scam-checks
- You give permission first and can disconnect anytime
- Nothing installed to keep, nothing stored
No-risk promise: if Bill can't fix it over the screen-share, he refunds your $49 — and if it turns out you need him in person, that $49 goes toward your $99 in-home visit, so you never pay twice.
🏠 Anything physical — hardware, installs, Wi-Fi routers, TVs, cameras, cabling — still needs an in-home visit.
Side-by-side comparison
Everything in both options, at a glance.
| What you get | One-Time Visit$99, one time | Support Plan$99 first visit, then $39/mo |
|---|---|---|
| In-home or in-office visit | ✓ Yes | ✓ Yes |
| Time with Bill | Up to 3 hours | Up to 3 hours on your first visit |
| 30-day follow-up after your visit | ✓ Included | ✓ Included |
| Priority scheduling (skip the wait) | Not included | ✓ Yes |
| Monthly check-in call | Not included | ✓ Yes |
| Phone & text questions (Mon–Sat) | Included for 30 days | ✓ Unlimited, all year |
| Remote screen-share sessions | $49 each (credited toward a $99 visit) | ✓ Included free |
| Discounted rate on extra visits | Not included | ✓ Yes |
| Contract | None | None — cancel anytime |
| Best for | A specific problem to fix now | Ongoing help and peace of mind all year |
Not sure which is right? Just ask Bill.
There's no pressure and no upsell. Tell Bill what's going on and he'll give you an honest answer about which option actually makes sense for you — even if that's the smaller one. Most people start with a single $99 visit and only add the plan later if they want to.
Common questions
Do I have to sign a contract?
No. The $99 visit is a one-time, flat charge with nothing to sign up for. The $39/month Support Plan has no contract either — you can cancel anytime, no questions asked.
What if the visit runs longer than expected?
Your visit covers up to 3 hours, and if it runs a little long it's still $99. Bill fixes as much as he can in the time you have together — no hourly billing and no surprise fees.
How does the Support Plan start?
Every Support Plan begins with a $99 first visit so Bill can get to know your setup and you can decide if he's a good fit. After that visit, you're welcome to add the plan for $39/month.
How do I sign up for the Support Plan?
Two easy ways — whichever you're comfortable with. You can enroll online in a couple of minutes: tap the Enroll button and you'll be set up on secure auto-pay through Square. Or just call Bill at (330) 200-8042 and he'll get you signed up over the phone. Either way it's $39/month, charged the same date each month, with a receipt every time — and you can cancel anytime. No contract, ever.
Is the price the same for a small business?
Yes. The $99 flat first visit and the same 30-day follow-up apply to homes and small businesses alike — flower shop, dental office, accountant, contractor, and more. No contracts.
How much is remote support?
A remote screen-share session is a flat $49, up to 2 hours. It's included free for $39/mo Support Plan members. And it's no-risk: if Bill can't fix it, he refunds your $49 — and if a remote session can't solve it because you need an in-home visit, your $49 is credited toward the $99 visit, so you never pay twice. See how remote support works.