Your Digital Photo Frame — A Plain-English Guide

1 Frame won't connect to Wi-Fi

1. Check that your Wi-Fi password hasn't changed recently (after a router swap or reset).
2. Get the frame within 10 feet of the router during setup.
3. Most frames need 2.4 GHz Wi-Fi (not 5 GHz). On most routers it's the same network name; on some it's separated — look for "2.4G" in the network list.
4. If the app times out, factory-reset the frame (usually a small button on the back, hold 10 seconds) and start fresh.

2 Family wants to send photos — how?

1. Aura: they download the Aura Frames app on their phone, you invite them via email. They send photos from their camera roll.
2. Skylight: the frame has an email address like yourframe@ourskylight.com. Anyone can email photos to it — they land within 5 minutes.
3. Nixplay: same idea — frame email address, or invite via the Nixplay app.
4. Email-to-frame is the easiest method for tech-shy family members. Save the frame's email in your address book.

3 Frame stopped loading new photos

1. First check: is the Wi-Fi working on other devices? (Test on your phone or laptop.)
2. Open the app on your phone. Does it show the frame as "online" or "offline"?
3. Unplug the frame for 60 seconds. Plug back in. Most reconnect automatically.
4. If your router was recently replaced, you'll need to re-pair the frame with the new network in the app.

4 Photos are showing sideways or stretched

1. Most frames auto-rotate based on how they're sitting (portrait vs landscape).
2. In the app, check the photo's orientation — sometimes it was uploaded sideways.
3. Aura and Nixplay both have a "Crop & Rotate" option in the app — fix it once, the frame remembers.
4. Older iPhone photos sometimes upload sideways due to a metadata issue — re-save the photo from Photos to fix.

5 Cleaning the screen

1. Never spray Windex or any cleaner directly on the screen.
2. Use a microfiber cloth (the same kind for eyeglasses). Wipe gently in straight lines, not circles.
3. Stubborn fingerprints: lightly dampen the cloth with WATER only.
4. Dust the bezel and back vents with a soft brush monthly.

⚠️ If you get a robocall about your microwave's warranty being expired, hang up.

Microwaves don't have warranties that expire by phone. The manufacturer's warranty came with your purchase, and any extended warranty was bought at the store — not over the phone. No legitimate company calls you out of the blue about a microwave.

If you're ever unsure: call me first at (330) 200-8042 before you press 1 or give a credit card number. Always free, no judgment. 30 seconds on the phone saves a lot of grief.